Chatbots turning a human language into a user interface
Chatbots have recently hit messaging platforms, introducing a new approach to conversational interaction to get a service instead of using a standard menu screen on a mobile phone. The goal of chatbots is to automate those tasks that humans usually do and become a cost-effective solution.
The technology that tries to simulate communication between a machine and a human being has already existed for at least 50 years. But this new implementation is of particular interest since it concerns engagement of millions people globally to help solve their needs.
Are messenger bots different from mobile apps?
The concept that embraces chatbots lies in requesting information and getting a quick response in a text format that would be most natural for a user, as if talking to a friend. Messenger bots are software agents intelligent enough to understand what an individual is requesting and can provide appropriate answers or perform requested actions.
Unlike mobile apps, bots provide information, product purchases and services in a text format through a messenger, so a user doesn’t have to open and run a separate application.
Chatbot software represents both solutions that deliver automated answers to simple questions and artificial intelligence programs that learn about a user and gradually learn to adjust their answers to a user’s preferences. Machine learning chatbots are already regarded at as an effective targeted advertising tool that will engage social media users into dialoging with independent service-providers and brands.
Why bots have become part of messaging platforms
Messenger platforms have been selected as a natural environment for chatbots since around 1.9 billion individuals around the world are using messaging apps on a daily basis. The number of users continues to grow. Also, unlike mobile apps that get easily deleted from a phone, well-known messaging apps manage to keep users’ interest strong.
In a messenger, bots are displayed on a list of a user’s contacts. To ask for a service while chatting, a user only has to initiate a direct dialogue with a bot.
Currently chatbots are associated with Facebook and Microsoft, who are looking to present users with a new mobile experience through messengers. Facebook, with its 900 million messenger users, has also started working on the development of an AI bot that will learn about an individual’s likes and preferences and will store memory about a previous conversation.
To find out how chatbot technology is going to develop in the future, please click here.
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